Shipments and returns
Delivery conditions
Where do we deliver?
We deliver Monday to Friday to mainland Spain and the Balearic Islands.
How long does the delivery take?
8 days is the maximum delivery time.
Is there a minimum order? And a maximum?
Yes, minimum order of €30.
Shipping costs
The transport fee for online orders on the web will be €6.35 up to 3 kilos, for shipments to:
Coverage: Balearic Islands / Peninsular Spain / Andorra/Portugal
Transit time: 24/72 hours
Tracking an order
Is there a way to check that my order has been processed correctly? Can I see where my order is?
Yes, once you have placed your order, we will send you a confirmation email.
As soon as your order leaves our warehouse, we will send you another email with the tracking number so you can track your order using the shipping company’s website.
Returns
The products can be returned within a maximum of 48 hours after delivery.
To request a return, you must send an email to our customer service department pedidos.candiego@gmail.com indicating your order number, personal details and reason for return.
Once a return has been requested, the shipping company will collect the order, which must be in its original packaging. In all cases, only the amount paid will be refunded, deducting delivery charges.
IMPORTANT: There is no fixed delivery charge, it varies depending on the weight and the destination of the order.
The refund of the purchase amount will be made by bank transfer to the indicated bank account number.
What should I do if the order is incorrect or arrives in an unsatisfactory state?
If you have received an incorrect order or some of the products that you receive are found in an unsatisfactory state, you should contact us via emailpedidos.candiego@gmail.com and we will proceed with either a product refund or a replacement. We must be notified of any error or defect within a maximum of 48 hours after delivery.
If the error is due to the packaging or bad handling during shipping, this must be indicated on the delivery note that the customer will be asked to sign upon delivery.
Right of withdrawal
In accordance with sections d) and e) of art. 103 of the RDL 1/2007, the exercise of right of withdrawal will not be applied to the purchase of food products, given that due to their quality and/or composition, they can deteriorate and expire quickly.
Notwithstanding the foregoing, if the poor quality and/or composition of the product is identified within 48 hours of delivery, a refund or replacement can be requested.